February 11, 2016

Tips for returning gifts bought online

Returning gifts bought online may be a little challenging. As to how to broach the subject with the person who gave you the present, Kimberly Hazen with the Wisconsin Better Business Bureau suggests being upfront and saying the gift “may not quite be what you expected.” The giver will need to furnish the receipt and necessary information, a confirmation number or order number. Keep in mind some business will make you pay a shipping fee to return the item.

Sandy Chalmers, administrator of Wisconsin’s Division of Trade and Consumer Protection, says there is no state law that governs a business’ return policies, other than honoring its own terms.

If the retailer is not living up its policy, Chalmers says you can file a complaint and state officials will contact the company to come to an agreement.

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