A "small percentage" of Wisconsin drivers who have an I-PASS account are getting fined erroneously, says an Illinois Tollway spokeswoman.
Joelle McGinniss, Press Secretary for the Illinois Tollway, says sometimes electronic tolls are not able to read the vehicles I-Pass transponder. In that case the tollways computers match the license plate to the driver's pre-paid account. A glitch in the system has some Wisconsin cars registered incorrectly, rather than the system deducting the tolls from the users account, the Wisconsinites are receiving violation notices.
McGinniss says they've fixed the glitch but drivers with an account who receive fines can easily dispute it by calling the phone number on the notice.
"What takes place then is we waive the fines but still do charge the customer for the missed tolls because no payment was collected when they passed through the system."
She says Mondays and Fridays are busy for the phone operators. Account holders would have the shortest wait time if they call during off-peak hours such as weekends.
AUDIO: Brian Moon reports (MP3 :65)
