The state Department of Health Services is making it easier for the public to voice concerns about health care providers.
DHS has a launched a new website and hotline, where the public can report problems with nursing homes, assisted living facilities, and other health care providers. The state can then use those summaries to determine if an investigation is needed.
DHS Quality Assurance administrator Otis Woods says this will make it easier for the public to raise concerns about the quality of care they're receiving. Woods says it provides a benefit to the public and the health care system, because it helps the state to address potentially serious issues.
Woods says that eventually, the public will be able to view reports online about complaints that have filed.
Complaints can be filed online or by calling 1-800-642-6552.
AUDIO: Andrew Beckett reports (MP3 :58)
