October 21, 2014

Delinquent utility customers urged to settle bills

As the cold weather starts to move back in to Wisconsin, utility customers who are behind on their bills from last winter are being urged to settle those accounts as soon as possible.

A statewide moratorium on disconnecting heat to delinquent customers kicks in on November first; protecting those who fall behind on their bill through April. While it will keep the heat on, Matt Pagel with the state Public Service Commission says utilities are under no obligation to reconnect services to those still owing money on a bill.

Pagel says customers who were cut off last spring should start working now with their utility provider to set up a payment plan so they can make sure service is back on by the end of the month. Low income residents should also look into home heating assistance, to avoid getting behind again over the winter months.

If customers feel they are unable to reach an agreement with the provider, they can contact the PSC to file a complaint.

AUDIO: Andrew Beckett reports (1:10)