Dane County 911 Director Joe Norwick fielded questions from members of the county board Thursday, following the mishandling of that call for help from the phone of Madison murder victim Brittany Zimmermann. Norwick conceded that mistakes happen in his operation but not very often.
"I would hope that no mistakes ever occur any day within the 911 center ever. Can I guarantee you that? No. Can I work at limiting the opportunity to make mistakes? Yes."
Norwick has concluded that the mistakes made by the dispatcher who handled the Zimmermann 911 call were not intentional. He also apologized for the first time, to Zimmerman's family and the media for what he called misleading statements last week. The meeting focused more on staffing, policy, and technology at the 911 center, rather than the botched call.
Zimmerman was a UW student killed in her own home.
(Contributed by Jason Fischer – WIBA)