Your wait times are down at the DMV. Christina Boardman, deputy administrator at the Wisconsin Division of Motor Vehicles, said wait times are good at service centers around the state. “DMV is always looking to make best use of peoples’ time,” she said. “If you need to come into a service center, the wait times are really good, with eighty four percent of our people being served in 20 minutes or less.” averaging twenty minutes or less.
Much of the enhanced efficiency can be attributed to the many services now available on-line, including getting vehicle titles, changing addresses, and renewing plates. “We’re really been trying the last few years to modernize the DMV, and to respond to custormers’ interests in how they want to receive their service,” Boardman said.
A big demand on DMV is scheduling road tests for first-time drivers, and Boardman said they responded to customer feedback, and developed a way to predict future demand and allocate resources to provide road tests at the most desirable time.